REFUND & RETURN POLICY
Last updated: [15/12/2025]
At CLYNN MODE, we strive to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.
1. Eligibility for Returns
We accept returns only under the following conditions:
The product received is damaged, defective, or incorrect
The request is raised within 48 hours of delivery
The product is unused, unwashed, and in original condition
All original tags, labels, and packaging are intact
Products that do not meet these criteria will not be eligible for return.
2. Non-Returnable Items
The following items are not eligible for return or refund:
Products purchased during sale or discount offers
Innerwear, socks, or accessories (if applicable)
Customized or made-to-order items
Products showing signs of wear, wash, or damage after delivery
3. Return Process
To initiate a return, please follow these steps:
Email us at assist@clynnmode.com within 48 hours of receiving your order
Mention your Order ID and attach clear images or videos of the issue
Our team will review your request within 24–48 hours
Once approved, we will arrange a return pickup or provide return instructions
Unauthorized returns will not be accepted.
4. Refund Policy
Once the returned product is received and inspected:
Approved refunds will be processed within 5–7 business days
The refund will be issued to the original payment method
Shipping charges (if any) are non-refundable
For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI.
5. Exchange Policy
We offer size exchanges subject to product availability.
Exchange requests must be raised within 48 hours of delivery
Exchange is allowed once per order
If the requested size is unavailable, a refund or store credit may be offered
6. Damaged or Incorrect Products
If you receive a damaged, defective, or wrong item:
Contact us within 48 hours of delivery
Share clear photos or videos of the product and packaging
We will resolve the issue through replacement, exchange, or refund, as applicable
7. Return Shipping
Return shipping will be covered by CLYNN MODE only in case of defective or incorrect products
For other approved returns, shipping charges may be deducted from the refund amount
8. Cancellation Policy
Orders can be cancelled only before dispatch
Once the order is shipped, cancellation is not allowed
9. Contact Us
For any questions regarding returns or refunds, contact us at:
Email: assist@clynnmode.com
Support Hours: Mon – Sat | 11 AM – 7 PM
Location: India 